FAQ
About Health Graph Diary
About Member registration
- Does it cost anything to use?
- Is member registration necessary?
- Why is member registration necessary?
- Is personal information protected when you register as a member?
- "Reactance method" is noted in the member registration. What does reactance method mean?
About Graph display
- About Graph display
- Data storage term?
- Can the service be used without using Tanita products?
- Why aren't judgments displayed if products other than Tanita's are used?
- Are there any other judgments that are not displayed?
About Project to End World Obesity and Hunger
- What is the Project to End World Obesity and Hunger?
- I would like to participate...
- Are there any costs involved?
- Are you really making donations?
- Am I unable to participate because my body fat percentage is within the appropriate range?
- Am I unable to participate because my body fat percentage is below the appropriate range?
About the Relay-Key
- What is the Relay-Key?
- What are the advantages of using the Relay-Key?
- How are data transfers implemented?
- How is measurement data transferred from the various devices to the Relay-Key?
- Is data protected while it is being transferred?
- How much data is the Relay-Key able to retain in memory?
- Is it possible to view the data stored in the Relay-Key in the Explorer, etc.?
- Please explain the Relay-Key operating environment.
- How many people can use the Relay-Key?
- I would like to give my Relay-Key to my daughter because I don't use it anymore. Is that possible?
- I would like to have several Relay-Keys for my own use. Would it be possible to register all of them on the same member's page?
- Are there any plans for releasing new products that are compatible with the Relay-Key in the future?
- How many times can measurements be saved with a single Relay-Key?
- I would like to store measurement data for my whole family in a single Relay-Key.
- I used someone else's Relay-Key by mistake and recorded my own measurement data in it. Now I would like to delete that data.
- Is it possible to transfer data from another Relay-Key to my own?
- It is possible to edit measurement data stored in the Relay-Key?
- It is possible to save the data stored in the Relay-Key in CSV or other format?
- Is it possible for me to select the measurement data that I want to store in the Relay-Key
(e.g., storing only body fat percentage, estimated bone mass and basal metabolic rate data in the Relay-Key)?
About Tn-Link compatible measurement devices (Relay-Key family)
- Can body composition analyzers, blood pressure gauges and pedometers be used without using the Relay-Key?
- What are the specifications and items that can be measured for each device?
[Body Composition Monitor]
- I would like to use it with a family of 6. In the case of body composition analyzers, it is only possible to register a maximum of four people when used alone. If we use the Relay-Key, would it be compatible with usage by 6 people?
- It is not possible to transfer measurement data to the Relay-Key after pressing the individual key and analyzing body composition.
- What is the maximum communication range?
- Is it possible to store in the Relay-Key data from body fat and body composition analyzers currently in use at home?
- Are the products of other companies also compatible with the Relay-Key?
[Pedometers]
- How do pedometers differ from conventional pedometers?
- What is a 3-axis acceleration sensor?
- Are they more accurate than conventional pedometers?
- I tried moving it but the indicator display didn't change right away.
- What should I do if I want to obtain more accurate values?
- The display disappeared after I put the pedometer down for a while.
- What is the battery cover attached with screws?
- When I looked at the pedometer in the morning, the step count and other measurement values had all reverted to zero.
- I would like to delete data only for today.
- When the date changes, the time is displayed as PM12:00.
- Why is it necessary to use the Relay-Key to adjust the time?
- Doesn't the measurement data disappear if the batteries are removed?
Various inquiries
What should I do if this happens (dealing with problems)
[Health Graph Diary]
[Project to End World Obesity and Hunger]
[Relay-Key ? Software download]
[Relay-Key ? Data problems]
[Other problems]
- I lost my Relay-Key.
- I lost my Relay-Key (it was stolen) and I am worried that it is perhaps being misused.
About Health Graph Diary
What is the Health Graph Diary?
The Health Graph Diary is a service that enables you to simply and conveniently record daily measurement data and to display graphs, judgments, etc.
What can I do with the service?
You can record data of daily measurements of body weight, body fat percentage, step count, blood pressure and so forth.
In addition, it can also be used as a health diary including the graph display of recorded data as well as memo and other functions.
In addition, it can also be used as a health diary including the graph display of recorded data as well as memo and other functions.
About Member registration
Does it cost anything to use?
The Health Graph Dairy can be used free of charge upon registration as a member.
(Note: there is also some content for which fees are charged.)
(Note: there is also some content for which fees are charged.)
Is member registration necessary?
Member registration is required in order to use the service.
Why is member registration necessary?
By registering as a member, you can use the service for recording daily measurement data, comments and so forth on your own . In addition, member registration is also required for the display of judgments, etc.
Is personal information protected when you register as a member?
The use of personal information (use other than for the declared purpose of use) that is registered is prohibited under the Personal Information Protection Law without the agreement of the individual concerned. Tanita complies strictly with the Personal Information Protection Law and at its own responsibility if there are no specific legal stipulations.
For details [» Privacy policy]
For details [» Privacy policy]
"Reactance method" is noted in the member registration. What does reactance method mean?
Most Tanita products released on the market since October 2003 implement measurements by the reactance method.
Data analysis is conducted by the DXA method (double x-ray absorption method), which makes it possible to comprehend body composition by site and estimates body fat percentage based on that criterion.
The DXA method is characterized by having fewer unstable elements in data measurements than the conventional underwater weighing method, thus enabling more meticulous analysis of body composition. Therefore, new judgment tables have been prepared for the judgments provided through this service together with measurement data by the DXA method.
Data analysis is conducted by the DXA method (double x-ray absorption method), which makes it possible to comprehend body composition by site and estimates body fat percentage based on that criterion.
The DXA method is characterized by having fewer unstable elements in data measurements than the conventional underwater weighing method, thus enabling more meticulous analysis of body composition. Therefore, new judgment tables have been prepared for the judgments provided through this service together with measurement data by the DXA method.
About Graph display
About Graph display
Once you register as a member free of charge, it is possible to display graphs in units of 1, 3, 7, 30 and 90 days.
In addition, you can also use the Health Graph Diary Plus Service for long-term health management including comparative and annual graphs.
In addition, you can also use the Health Graph Diary Plus Service for long-term health management including comparative and annual graphs.
The Macromedia Flash Player (free of charge) is required in order to use the Health Graph Diary. If the Flash Player is not installed on your browser, click this button and then download and install it.
About Data storage term
Once free member registration is completed, data is stored in 3-month portions.
3-month old data is deleted successively.
If you desire long-term storage, please use the Health Graph Diary Plus Service.
3-month old data is deleted successively.
If you desire long-term storage, please use the Health Graph Diary Plus Service.
Can the service be used without using Tanita products?
The service can be used by anyone.
If products other than Tanita's are used, judgments regarding body weight, body fat percentage, basal metabolic rate, visceral fat level and so forth are not displayed.
If products other than Tanita's are used, judgments regarding body weight, body fat percentage, basal metabolic rate, visceral fat level and so forth are not displayed.
Why aren't judgments displayed if products other than Tanita's are used?
Tanita uses its own unique standards for making judgments.
Please understand that, since judgments displayed in this service are based on Tanita's own judgment standards, it would not be possible to display judgments based on these standards if the products of other companies are used.
Please understand that, since judgments displayed in this service are based on Tanita's own judgment standards, it would not be possible to display judgments based on these standards if the products of other companies are used.
Are there any other judgments that are not displayed?
[Body fat percentage]
[Users who selected the reactance method]
Body fat percentage is measured from age 7 and judgments are not issued for users age 17 or younger.
[Users who selected other Tanita products]
It is recommended that persons age 6 or younger and 70 or older, pregnant mothers and patients on dialysis as well as persons with edema symptoms view transitions in their data as reference values.
[Basal metabolism]
Basal metabolism is not displayed for users age 17 or younger.
[Visceral fat level]
Visceral fat level is not displayed for users age 17 or younger.
Other items for which judgments are not made:
Muscle mass, estimated bone mass, step count, calorie consumption, blood pressure and pulse.
The Relay-Key
What is the Relay-Key?
In short, using the Relay-Key makes it possible by simple operation to automatically collect measurement data using measurement devices (*), store and compile the measurement data at regular intervals, transfer it to the special website and access graphs, etc., by PC in a service known as the Health Graph Diary.
Doing so makes it possible to easily record daily measurement data while using various services.
Note: Automatic data collection and storage are not possible by only purchasing the Relay-Key.
* Only Tn-Link compatible measurement devices (Introduction to the Relay-Key family) are applicable.
For details, [» What is the Relay-Key?]
Doing so makes it possible to easily record daily measurement data while using various services.
Note: Automatic data collection and storage are not possible by only purchasing the Relay-Key.
* Only Tn-Link compatible measurement devices (Introduction to the Relay-Key family) are applicable.
For details, [» What is the Relay-Key?]
What are the advantages of using the Relay-Key?
There are some differences in service content between those who use the service through the manual entry of measurement data and those who use the service utilizing the Relay-Key.
[When the Relay-Key is used]
Graphs: Addition of graph displays for basal metabolism, muscle mass, visceral fat level, etc.
For details, [» Difference between manual entry and Relay-Key entry]
How are data transfers implemented?
Measurement data is automatically transferred to the special website when the Relay-Key is inserted in the PC's USB port.
There are certain tasks including downloading and installing the software that are required in order to transfer the data.
For details, [» Relay-Key setting method]
There are certain tasks including downloading and installing the software that are required in order to transfer the data.
For details, [» Relay-Key setting method]
How is measurement data transferred from the various devices to the Relay-Key?
Measurement data is transferred by infrared light communication.
Tn-Link compatible products (Introduction to the Relay-Key family) are equipped with a communication section for that purpose.
If, for example, you are using a body composition analyzer, since interactive communication is used, it is possible to activate (turn on) the analyzer and automatically incorporate the data when measuring body composition and transferring the data even if you do not crouch down to operate the button.
For details, [» What is the Relay-Key?]
Tn-Link compatible products (Introduction to the Relay-Key family) are equipped with a communication section for that purpose.
If, for example, you are using a body composition analyzer, since interactive communication is used, it is possible to activate (turn on) the analyzer and automatically incorporate the data when measuring body composition and transferring the data even if you do not crouch down to operate the button.
For details, [» What is the Relay-Key?]
Is data protected while it is being transferred?
Data transferred by the Relay-Key is totally encrypted.
How much data is the Relay-Key able to retain in memory?
It is possible to record about a 15-day portion of measurement data for each measurement device.
As a general indication, it would be possible to save about a fifteen-day portion of three types of measurement data consisting of body composition analyzer (10 times/day), blood pressure gauge (10 times/day) and pedometer (1 hour units).
As a general indication, it would be possible to save about a fifteen-day portion of three types of measurement data consisting of body composition analyzer (10 times/day), blood pressure gauge (10 times/day) and pedometer (1 hour units).
Is it possible to view the data stored in the Relay-Key in the Explorer, etc.?
Unlike the USB Memory Stick or other similar products available on the market, it is not possible to view the data.
Please explain the Relay-Key operating environment.
How many people can use the Relay-Key?
Only one person can use a single Relay-Key since it retains in its memory the stature, age and sex (of the individual) at the time of member registration.
If it were to be used as well by family members or others, that could be the cause of a malfunction. Therefore, each person should purchase one for their own personal use.
Note: The company will not guarantee any problems with data or devices when using the Relay-Key that may occur due to use by multiple users.
If it were to be used as well by family members or others, that could be the cause of a malfunction. Therefore, each person should purchase one for their own personal use.
Note: The company will not guarantee any problems with data or devices when using the Relay-Key that may occur due to use by multiple users.
I would like to give my Relay-Key to my daughter because I don't use it anymore. Is that possible?
There is basically no problem. Be sure to initialize the Relay-Key first before giving to her. It will not operate normally unless it is initialized first.
For details regarding the procedure [» Initializing the Relay-Key]
For details regarding the procedure [» Initializing the Relay-Key]
I would like to have several Relay-Keys for my own use. Would it be possible to register all of them on the same member's page?
It is possible for a single individual to use multiple Relay-Keys.
Please purchase them to match the use that you have in mind.
Please purchase them to match the use that you have in mind.
Are there any plans for releasing new products that are compatible with the Relay-Key in the future?
There are plans for the release of more products. That will make it possible for you to obtain various measurement data.
[» Introduction to the Relay-Key family]
[» Introduction to the Relay-Key family]
How many times can measurements be saved with a single Relay-Key?
Just in the case of model BC-580 body composition analyzer, it is possible to store data from about 600 measurements. Data can, for example, be saved as indicated below.
* 1 measurement per day: 600 days of data
* 3 measurements per day: 200 days of data
* 10 measurements per day: 60 days of data
* 1 measurement per day: 600 days of data
* 3 measurements per day: 200 days of data
* 10 measurements per day: 60 days of data
I would like to store measurement data for my whole family in a single Relay-Key.
The Relay-Key is designed for use by individuals. Please purchase separate Relay-Keys for each member of your family.
I used someone else's Relay-Key by mistake and recorded my own measurement data in it. Now I would like to delete that data.
It is possible to delete data on the website but you would not be able to log into the member's page unless you had that person's ID and password. You should consider changing the place where you keep it, appending a label or taking other steps to avoid making such mistakes.
Is it possible to transfer data from another Relay-Key to my own?
It is not possible to transfer data between Relay-Keys.
It is possible to edit measurement data stored in the Relay-Key?
It is not possible to edit the data.
It is possible to save the data stored in the Relay-Key in CSV or other format?
It is not possible.
Is it possible for me to select the measurement data that I want to store in the Relay-Key
(e.g., storing only body fat percentage, estimated bone mass and basal metabolic rate data in the Relay-Key)?
(e.g., storing only body fat percentage, estimated bone mass and basal metabolic rate data in the Relay-Key)?
It is not possible. All data provided by the body composition analyzer itself is stored in the Relay-Key.
Tn-Link compatible measurement devices (Relay-Key family)
Can body composition analyzers, blood pressure gauges and pedometers be used without using the Relay-Key?
Yes, it is possible to use the various measurement devices by themselves.
You can use them when you are not using the Relay-Key to collect data.
You can use them when you are not using the Relay-Key to collect data.
What are the specifications and items that can be measured for each device?
Refer to [» Introduction to the Relay-Key family] for details regarding the measurement devices and product introduction.
[Body composition Monitor]
I would like to use it with a family of 6. In the case of body composition analyzers, it is only possible to register a maximum of four people when used alone. If we use the Relay-Key, would it be compatible with usage by 6 people?
Yes, you can. Though registration for the body composition analyzer when used alone is limited to 4, using the Relay-Key would make it possible to handle any number of users with one analyzer.
It is not possible to transfer measurement data to the Relay-Key after pressing the individual key and analyzing body composition.
Measurement data is not transferred unless the device is activated by the Relay-Key.
[» Saving measurement data]
[» Saving measurement data]
What is the maximum communication range?
The maximum communication range of the body composition analyzer is about 1m in height and about 50cm in radius from the infrared communication section on the upper left side of the device. (Maximum communication range)
Is it possible to store in the Relay-Key data from body fat and body composition analyzers currently in use at home?
Body fat and body composition analyzers without the Tn-Link logo appended are not compatible with the Relay-Key.
To confirm devices compatible with Relay-Key use, refer to [» Introduction to the Relay-Key family]
To confirm devices compatible with Relay-Key use, refer to [» Introduction to the Relay-Key family]
Are the products of other companies also compatible with the Relay-Key?
No, they are not compatible.
[Pedometers]
How do the pedometers differ from conventional pedometers?
Since conventional pedometers are single-axis type, the only way to use them is to attach them at the waist.
In addition, since the 2-axis type also have certain product orientations that are not measurable, it is necessary to place them in your pocket or in a bag with the proper orientation. However, pedometers equipped with 3D sensors use 3-axis acceleration sensors and they can therefore be used without concern about product orientation or angle. They need not be attached at the waist but can be carried in a pocket or in a bag or worn with a neck strap.
In addition, since the 2-axis type also have certain product orientations that are not measurable, it is necessary to place them in your pocket or in a bag with the proper orientation. However, pedometers equipped with 3D sensors use 3-axis acceleration sensors and they can therefore be used without concern about product orientation or angle. They need not be attached at the waist but can be carried in a pocket or in a bag or worn with a neck strap.
What is a 3-axis acceleration sensor?
It is a sensor that is capable of measuring acceleration in the three directions X, Y and Z.
Are they more accurate than conventional pedometers?
In tests with vibration testers, there was no difference between the conventional pedometers attached at the waist and pedometers equipped with 3D sensors
(they both satisfy the standards demanded by JIS).
(they both satisfy the standards demanded by JIS).
I tried moving it but the indicator display didn't change right away.
Since pedometers with 3D sensors react to various movements, in order to perceive the step count, no display appears until it senses continuous movement for about 7 seconds or more.
When it senses continuous movement for about 7 seconds or more, it displays the value measured up to that point at one time.
In addition, if movement stops (for about 1 sec.), there is no display until it senses movement again for another 7 seconds or more.
When it senses continuous movement for about 7 seconds or more, it displays the value measured up to that point at one time.
In addition, if movement stops (for about 1 sec.), there is no display until it senses movement again for another 7 seconds or more.
What should I do if I want to obtain more accurate values?
You should carry or mount 3D sensor equipped pedometers as securely as possible.
For example, it would probably be possible to confirm more accurate values if the pedometer were placed inside of a small pocket inside of a bag so that it is held in place and does not move around.
For example, it would probably be possible to confirm more accurate values if the pedometer were placed inside of a small pocket inside of a bag so that it is held in place and does not move around.
The display disappeared after I put the pedometer down for a while.
If 3D sensor equipped pedometers do not sense any movement for about 10 minutes or more, the power conservation mode is activated and the entire display disappears.
However, if it senses even a little movement or if the button is operated, "HELLO" is displayed for about 1 second, followed by the usual display of "step count + time."
However, if it senses even a little movement or if the button is operated, "HELLO" is displayed for about 1 second, followed by the usual display of "step count + time."
What is the battery cover attached with screws?
Because of the product's drop-proof specifications.
Since a variety of uses are assumed, pedometers equipped with 3D sensors are designed to be able to withstand moisture, including perspiration when carried in the pocket.
The screws are Phillips head screws available on the market and a simple screwdriver is included as an accessory.
Since a variety of uses are assumed, pedometers equipped with 3D sensors are designed to be able to withstand moisture, including perspiration when carried in the pocket.
The screws are Phillips head screws available on the market and a simple screwdriver is included as an accessory.
When I looked at the pedometer in the morning, the step count and other measurement values had all reverted to zero.
3D sensor pedometers are equipped with an auto-memory function.
When midnight arrives each day along with the change in the date, the values for the day measured thus far are automatically stored in memory.
When midnight arrives each day along with the change in the date, the values for the day measured thus far are automatically stored in memory.
I would like to delete data only for today.
If you remove the batteries from the 3D sensor pedometer, all of the measurement values for the day will be deleted.
However, since the device has an auto-memory function, if you want to delete the values for the day, you should not wait until after midnight.
It is also possible to delete data by changing the registration number. Please be aware, however, that in this case, data that has been collected thus far will all be deleted.
However, since the device has an auto-memory function, if you want to delete the values for the day, you should not wait until after midnight.
It is also possible to delete data by changing the registration number. Please be aware, however, that in this case, data that has been collected thus far will all be deleted.
When the date changes, the time is displayed as PM12:00.
The 12-hour clock mode has been adopted and the device does not have any AM display.
The company conducted quite thorough studies regarding the time display that should be used when the date changes. There was no clearly explicit answer, however, and it was decided to use the time displayed in the tables as the time displayed in the device.
The company conducted quite thorough studies regarding the time display that should be used when the date changes. There was no clearly explicit answer, however, and it was decided to use the time displayed in the tables as the time displayed in the device.
Why is it necessary to use the Relay-Key to adjust the time?
To put it simply, it is for the purpose of accessing graphs in the Health Graph Diary.
The pedometer has no internal calendar function and, though it is possible to set "hours" and "minutes" in the device, the date remains a constant value.
When you use the Relay-Key, accurate date and time data from the website is used to update the Relay-Key and it is necessary to transfer that data to the pedometer.
Based on that content, measurement data is accumulated and data is reflected in the Health Graph Diary using the Relay-Key.
The pedometer has no internal calendar function and, though it is possible to set "hours" and "minutes" in the device, the date remains a constant value.
When you use the Relay-Key, accurate date and time data from the website is used to update the Relay-Key and it is necessary to transfer that data to the pedometer.
Based on that content, measurement data is accumulated and data is reflected in the Health Graph Diary using the Relay-Key.
Doesn't the measurement data disappear if the batteries are removed?
Although data accumulated in the past is not deleted even if the batteries are removed, measurement data for the day is deleted.
Various inquiries
How should I contact the company if I have a question about the website or products?
The place to contact differs depending on the nature of the inquiry.
For details, please view the inquiry page. [» Contact us]
For details, please view the inquiry page. [» Contact us]
What should I do if this happens (dealing with problems)
[Health Graph Diary]
Graphs are not displayed.
Have you installed the Flash Player?
Has the data been saved?
Is the date correct?
Has the data been saved?
Is the date correct?
[Project to End World Obesity and Hunger]
Although my body fat has decreased, it was not added to the donation.
Figures are compiled on a monthly basis and are not declared in real time.
The difference between the data at the beginning of the month and at the end of the market is recorded.
Note: Please confirm the fat level and the amount added to the donation through the previous month on the Project menu.
The difference between the data at the beginning of the month and at the end of the market is recorded.
Note: Please confirm the fat level and the amount added to the donation through the previous month on the Project menu.
[Relay-Key ? Software download]
Download and installation were not realized smoothly.
[Relay-Key - Data problems]
I wonder if my Relay-Key is broken. It doesn't seem to work very well.
Refer to the Relay-Key Online Guide [» What to do when this happens?]
Note: A number of problem areas are noted.
Note: A number of problem areas are noted.
[Other problems]
I lost my Relay-Key.
Unfortunately, you will have to purchase a new Relay-Key.
However, you can still use your member ID and password as well as measurement data that you have already registered.
Since you will be able to use your new Relay-Key in the same way as before, please proceed with the registration.
[» Relay-Key setting method]
However, you can still use your member ID and password as well as measurement data that you have already registered.
Since you will be able to use your new Relay-Key in the same way as before, please proceed with the registration.
[» Relay-Key setting method]
I lost my Relay-Key (it was stolen) and I am worried that it is perhaps being misused.
It is not possible to access your member's page unless your member ID and password are known and the Relay-Key also will not operate properly unless the software is installed.
Therefore, there is no need to worry about misuse.
Please be aware, however, that, since you have lost your Relay-Key, you have also lost any measurement data that you may have had stored in it.
Therefore, there is no need to worry about misuse.
Please be aware, however, that, since you have lost your Relay-Key, you have also lost any measurement data that you may have had stored in it.